Claims Contact Information
POMCO
P.O. Box 186
Syracuse, NY 13206-0186
1-866-834-4765
Fax: 315-433-5444
Email: markelstudentinfo@pomcoplus.com
FAQ's
In the event that I become sick or injured, what should I do?
Report to your Student Health Center immediately so that proper treatment can be prescribed or approved. The Student Health Center may need to stamp your claim form to authorize you to received further treatment. Check your brochure if you are not certain whether this is necessary.
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What should I do if my Student Health Center is closed or I am away from college?
You should immediately consult a doctor and follow his or her advice. You should then notify your Student Health Center or Claims Administrator as soon as possible, no later than 90 days after your visit.
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How do I know if my injury or illness is covered?
Please refer to the student insurance brochure that was given to you upon enrollment. It is also available on this website. This brochure will describe those situations that are and are not covered. If you still have questions, please contact your Student Health Center or Claims Administrator.
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What if I have questions regarding my deductibles or premiums?
Please refer to the student insurance brochure that was given to you upon the enrollment. It is also available on this website. This brochure will detail your obligations for premiums and deductibles. If you still have questions, please contact your Student Health Center or Claims Administrator.
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What if I pay the bill for the doctor visit on a covered illness or injury? How do I get reimbursed?
Please print and complete the online claim form with the appropriate information and signatures. Attach a copy(ies) of your itemized bills and/or receipt(s) and send everything to your Claims Administrator. Failure to send in itemized receipts will result in payment to the care provider directly.
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How long will it take to receive my reimbursement?
Please allow at least 14 business days from receipt of claim for your claim to be processed.
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If I did not pay for my doctor visit on a covered illness or injury, do I still need to fill out a claim form?
Yes! Please print and complete the claim form with the appropriate information and signatures and mail to the address on the claim form. A claim form is needed for each new injury or illness.
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Do I need to fill out the claim form completely?
Yes! Please be sure to fill out the entire form, including your social security number, both your college and permanent address, your date of birth, name of college an college policy number. Remember to sign the form! Failure to submit a complete form can result in a delay in the processing of your claim. If you have attached an itemized bill from your provider then side two does not need to be completed.
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How do I contact my Claims Administrator?
Please direct any questions in regards to eligibility, ID cards, or claims inquires to:
POMCO
P.O. Box 186
Syracuse, NY 13206-0186
1-866-834-4765
Fax: 315-433-5444
Email: markelstudentinfo@pomcoplus.com
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